Shipping Protection

Shipping Protection

Regular price$2.00
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Shipping calculated at checkout.

Title
  • No Hidden Set Up Fees!

See our Logo / Customization FAQs page for specifics on your logo requirements.

Do you want to personalize each tumbler with a name? We can do that!

Purchase the Personalization Add on Fee HERE

By selecting Package Protection at checkout and paying an additional fee of 3% of your order subtotal, your order will be protected from damage, loss, or theft. If your order never arrives or is damaged when it arrives, you can easily file a claim with our team and receive a replacement order or be reimbursed. If your package has been marked "delivered", yet you have not received it, please wait at least 3 days, but no longer than 15 days, after delivery confirmation to file a claim. For packages marked delivered, but still have not been received 3 days after delivery confirmation (and no longer than 15 days), we will issue you a replacement. If a replacement cannot be sent (limited edition, discontinued, etc.), we will issue store credit for the original purchase price For packages not marked delivered & presumed lost by the carrier, we will issue store credit for the original purchase price For damaged packages, we will issue you a replacement. If a replacement cannot be sent (limited edition, discontinued, etc.), we will issue store credit for the original purchase price We ask for your cooperation as needed for filing insurance claims, which may include photos, etc. To file a claim, contact us at hello@barnstreetdesigns.com with your Order ID, contact info, and a description of the problem, and we will get back to you within 2-3 business days. Please include photos of damaged items, if applicable. Please use subject line: "Package Protection Order ####" If you declined Package Protection, and your package has been lost, stolen, or damaged, please contact the carrier directly. Package Protection does not cover shipments where shipment addresses were input incorrectly by the customer.

You must retain the rights to any logo or artwork used. We cannot engrave any professional or college sport team logos, or trademarked logos or images (without proper release from the trademark owner).

We'll need a high resolution vector file or .ai, .eps, .svg, .png, or .jpeg.  If the logo is an unusable file, there will be a $50.00 design fee to convert the image (but this is rare).

See FAQs for more information.

COLOR INFORMATION

Keep in mind colors may vary slightly from your proof to your delivered product due to browser and monitor settings.

Most orders are completed within 5-7 business days. Of course that depends on the complexity of your design, products chosen and quantity ordered.

This timeframe is only an estimate is is subject to change based on proof approval, invoice payment, size of your order and our current workload. 

SHIPPING

Shipping times will vary depending on your location. Normal shipping time is around 5 business days (within the 48 continental US).

We utilize both UPS and USPS for shipments.

Please contact customer service for specific details.

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Customer Reviews

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About Berks Imprints Group

Established as a family-owned company in 2011, we provide a diverse range of printing solutions to fulfill your requirements for promotional merchandise. Ideal for corporate gifts intended for staff, customers, and beyond, our Pennsylvania-based company stands ready to meet your high quality promotional product needs.

Company Testimonials

★★★★★

Our company ordered promotional products for an upcoming event, and we were blown away by the quality and attention to detail. Our clients loved them, and we're already planning to place another order for our next event. These products are a fantastic way to leave a lasting impression.

Kasey A
★★★★★

I am absolutely thrilled with the personalized cutting board I ordered! The craftsmanship is top-notch, and the engraving of my client's name adds a special touch to their kitchen. The wood is high quality and feels sturdy. It's not just functional, but also a beautiful piece of decor. Highly recommended!

Lindsey M
★★★★★

Our company hit a home run with these promotional products! The logo imprint is clear and eye-catching, and the products themselves are of top-notch quality. Our clients were genuinely excited to receive them, and it left a lasting impression on our brand. If you're looking to make a statement, these promotional products are the way to go.

John H

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